PRIMO TREE EXPERTS
Terms and Conditions
1. Introduction and Our Commitment to You
Welcome to Primo Tree Experts. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you," "the Client," or "the Property Owner"), and Primo Tree Experts ("we," "us," or "our"), concerning your access to and use of our tree care, tree removal, and emergency arboriculture services, as well as your use of our website located at https://www.primotreeexperts.net/.
At Primo Tree Experts, we believe that providing exceptional tree care goes far beyond simply operating chainsaws and heavy machinery. It is about fostering a deep partnership with our clients, protecting the ecological integrity of the Minnesota landscape, and ensuring the absolute safety of your home, your family, and our dedicated crew members. We have drafted these Terms and Conditions not as a rigid set of legal hurdles, but as a transparent, human-readable framework designed to set clear expectations. Tree removal and landscape management are inherently complex and dangerous endeavors. By clearly outlining our operational procedures, liability boundaries, and mutual responsibilities, we can ensure a smooth, stress-free experience for everyone involved.
Please read these Terms and Conditions carefully before requesting an estimate or booking our services. By engaging our company, authorizing work on your property, or utilizing our emergency response systems, you acknowledge that you have read, completely understood, and expressly agree to be bound by all of the terms, conditions, and operational policies outlined in this comprehensive document. If you do not agree with any part of these terms, you must refrain from utilizing our services.
2. Service Estimates, Quotes, and Scope of Work
Our relationship typically begins with a thorough assessment of your property and the provision of a free estimate. We pride ourselves on offering honest, transparent, and highly competitive pricing for our specialized arboricultural services.
The Nature of Estimates: When our expert arborists visit your property to evaluate a tree, they are making professional judgments based on the visible exterior condition of the tree, the surrounding landscape architecture, and the anticipated difficulty of the removal or pruning process. The free estimate provided to you reflects our best professional calculation of the time, labor, and specialized equipment required to complete the requested scope of work safely and efficiently.
Unforeseen Complexities: It is crucial to understand that trees are living, dynamic organisms. In some instances, a tree that appears structurally sound from the outside may be suffering from extensive internal rot, profound decay, or severe structural compromise that is completely invisible to the naked eye. Similarly, once work commences, our crews may discover hidden hazards such as embedded metal (e.g., old nails, fencing, or wire engulfed by the trunk over decades), dangerous insect infestations, or unexpected root system entanglements.
Because these hidden complexities dramatically increase the danger to our crew and the time required to safely process the wood, Primo Tree Experts reserves the right to halt work, reassess the situation, and revise the original estimate. We will never proceed with a modified price without first discussing the newly discovered hazards with you, explaining exactly why the scope has changed, and obtaining your explicit authorization to proceed under the revised terms.
Estimate Validity: While we strive to honor our initial price assessments, the natural environment changes rapidly. Storms, seasonal shifts, or further deterioration of a diseased tree can alter the landscape between the time an estimate is given and the time the work is scheduled. Therefore, all free quotes and estimates are subject to review and re-verification upon scheduling.
3. 24/7 Emergency Services, Property Damage, and Insurance Claims
Nature does not operate on a standard nine-to-five schedule, and severe weather events can strike the Minnesota landscape with devastating force. Recognizing the urgent need for rapid response, Primo Tree Experts provides specialized 24/7 emergency services.
Immediate Response Protocol: If a tree falls on your house, garage, outbuilding, power lines, or blocks your primary driveway, you can call or text our emergency dispatch line at 612-242-6936 at any time of day or night. We prioritize these catastrophic situations above routine maintenance calls because your safety and the structural integrity of your home are paramount.
Site Stabilization: Upon arriving at an emergency scene, our primary objective is immediate hazard mitigation. Our specialized crew utilizes professional, heavy-duty equipment—often including cranes and technical rigging gear—to safely lift and remove dangerous limbs that are actively causing harm or threatening to cause further structural collapse. We focus on stabilizing your property, stopping the progression of damage, and creating a safe perimeter.
Comprehensive Insurance Assistance: We understand that dealing with severe property damage is an incredibly stressful, emotional, and overwhelming experience. To alleviate this burden, Primo Tree Experts acts as your dedicated advocate throughout the insurance process. Before a single branch is cut, our team
meticulously documents the emergency site. We take high-resolution, timestamped photographs of the fallen tree, the impact zones, the structural damage, and the surrounding environment. We provide this critical evidence directly to you and can communicate seamlessly with your insurance adjuster to ensure they understand the exact nature and severity of the arboricultural emergency.
Flexible Billing for Emergencies: In true emergency situations where a tree has breached your home or structure, we do not want financial panic to compound your stress. For approved emergency structural removals, we offer flexible billing solutions. We do not require an upfront out-of-pocket payment before we begin stabilizing the scene. Instead, we coordinate directly with your homeowner's insurance company to process the claim and get our invoices paid through your coverage limits. By handling the complex paperwork and billing logistics, we allow you to focus entirely on the safety of your family and the restoration of your home.
4. Client Responsibilities: Property Access, Clearances, and Boundaries
To execute our highly technical services safely, we require an unobstructed working environment. As the Property Owner, you play a vital, active role in preparing the site for our arrival.
Clearing Vehicles and Debris: Before our trucks, wood chippers, and crew members arrive at your location, it is your strict responsibility to ensure that all driveways, access paths, and the immediate work zones are completely clear of obstacles. You must relocate all vehicles, motorcycles, boats, and trailers from the driveway and the street directly in front of the property. Additionally, you are required to clear the yard of all patio furniture, children's toys, grills, potted plants, lawn decorations, and any other movable personal property that sits within the drop zone or along the path we will use to haul brush and timber. If our crew arrives and is forced to spend significant time clearing your personal property to create a safe work zone, a site preparation fee may be added to your final invoice, or the job may need to be rescheduled.
Neighboring Properties and Boundary Lines: Trees rarely respect legal property lines. It is incredibly common for a tree whose trunk sits on your property to have heavy branches extending over your neighbor's roof, or conversely, for you to require pruning of a neighbor's tree that is encroaching on your airspace. Primo Tree Experts operates strictly within the bounds of the law, and we rely entirely on your accurate representation of property lines.
It is solely your responsibility, as the hiring Client, to definitively locate your property boundaries. If the execution of our services requires our crew to cross property lines, stand on a neighbor's lawn, or physically drop branches into a neighboring yard for processing, you are legally required to obtain explicit, written permission from that neighboring property owner prior to our arrival. Primo Tree Experts assumes no responsibility for property line disputes, boundary disagreements, or trespassing claims arising from your failure to secure the necessary authorizations. By signing our estimate or allowing work to commence, you are legally guaranteeing to us that you have the right to authorize the work on all affected trees and have secured all necessary neighborly consents.
5. Underground Utilities and Hidden Hazards
The surface of your lawn is only half of the landscape; beneath the soil lies a complex, invisible network of utilities and systems. When we bring heavy equipment onto your property or engage in stump grinding, the integrity of these subterranean systems becomes a critical concern.
Public Utilities: In accordance with state law, Primo Tree Experts will contact the appropriate local authorities (such as Gopher State One Call) to mark public underground utility lines (e.g., municipal water mains, main sewer lines, public gas lines, and main electrical grids) prior to commencing significant subterranean work like deep stump grinding.
Private Utilities (Client Responsibility): Public utility companies do not and will not map or mark privately installed underground systems. Therefore, it is your absolute and non-negotiable responsibility to clearly identify and physically mark the location of all private underground installations. This includes, but is not limited to:
Improving Website Functionality and Services: While we do not use automated analytics to track your behavior on our Website, we do listen to direct feedback. If you communicate with us regarding your experience using our site or booking our services, we use that qualitative feedback to make our Website more user-friendly and to refine our operational procedures. This is a direct, human-to-human improvement process, completely devoid of algorithmic tracking.
1. Irrigation and sprinkler system pipes and heads.
2. Invisible electronic dog fences.
3. Private landscape lighting wires.
4. Geothermal heating systems.
5. Septic fields, tanks, and leach lines.
6. Septic fields, tanks, and leach lines.
Waiver of Liability for Unmarked Lines: Because our crews cannot see through the dirt, Primo Tree Experts is entirely exempt from any and all liability for damages caused to unmarked, poorly marked, or incorrectly identified private underground utilities. If we are grinding a stump and our machine severs an invisible dog fence or shatters a sprinkler pipe that you did not explicitly mark and bring to our foreman's attention before work began, the financial cost of repairing those systems falls entirely on you.
6. Heavy Equipment and Minor Landscape Impact
Professional tree removal is an intense, heavy-duty industrial process that takes place in the delicate environment of your residential backyard. We utilize massive pieces of machinery, including bucket trucks, articulated loaders, skid steers, massive wood chippers, and occasionally heavy-duty cranes.
Lawn and Driveway Impact: While our highly trained crews take meticulous, exhaustive precautions to protect your landscape—such as laying down protective ground mats where feasible and navigating equipment with surgical precision—the sheer weight of this machinery combined with the massive tonnage of the wood being removed means that a completely zero-impact job is physically impossible.
Clients must anticipate and accept that minor, superficial damage to the landscape is a natural byproduct of professional tree care. This includes minor lawn rutting, compacted soil, scuffed grass, small divots caused by falling branches, or tire marks on concrete and asphalt driveways.
Primo Tree Experts is committed to leaving your property clean, removing all debris generated by our work, and raking the work zone. However, we are not liable for the cost of re-seeding lawns, fixing minor ruts, power-washing tire marks off driveways, or repairing superficial landscape scuffs. By hiring us, you acknowledge that the safe removal of a multi-ton tree takes absolute precedence over the pristine condition of the grass beneath it. (Note: This exemption does not apply to severe negligence resulting in major structural damage to your home, which is fully covered by our comprehensive commercial liability insurance).
7. Financial Agreements, Billing, and Standard Payment Terms
Beyond emergency insurance situations (detailed in Section 3), we strive to make our billing process as straight forward and transparent as possible for routine tree care, pruning, and standard removals.
Payment Due Upon Completion: For all standard, non-emergency residential and commercial services, full payment is due immediately upon the completion of the work. Once our crew has finished the agreed-upon scope of work, processed the debris, and conducted a final walk-through or site cleanup, our office will issue a finalized invoice.
Accepted Methods of Payment: To provide maximum convenience, Primo Tree Experts accepts a variety of payment methods, including major credit cards, debit cards, standard bank checks, and cash. Any specific digital payment gateways or mobile payment systems utilized by our crews will be detailed on your official invoice.
Late Fees and Collection Costs: We are a locally owned business that relies on timely payments to pay our hardworking crews, maintain our heavy equipment, and keep our operations running smoothly. If an invoice remains unpaid for an extended period beyond the completion date without a prior written payment arrangement, Primo Tree Experts reserves the absolute right to assess compounding late fees.
Furthermore, if a client persistently refuses to pay for services rendered, you agree that you will be held legally responsible for all costs associated with the collection of the debt. This includes, but is not limited to, third-party collection agency fees, attorney fees, court costs, and filing fees.
8. Scheduling, Weather Delays, and Cancellations
Tree care is an outdoor profession that is entirely at the mercy of the often unpredictable Minnesota weather.
Weather-Related Delays: The safety of our crews and the protection of your property are our highest priorities. Operating chainsaws in bucket trucks during high winds, lightning storms, torrential downpours, or severe ice conditions is incredibly dangerous. Therefore, Primo Tree Experts reserves the right to postpone, reschedule, or temporarily halt any scheduled service at our sole discretion if our management or on-site foremen determine that weather conditions pose an unacceptable safety risk. We will communicate with you promptly to reschedule the work for the next available safe date, but we are not liable for any inconvenience or indirect costs caused by these weather-mandated delays.
Client Cancellations: If you need to cancel or reschedule a booked service for personal reasons, we ask that you respect our schedule and the time of our crews. We require a reasonable notice period—typically 24 to 48 hours—so that we can adjust our dispatch logs and offer your time slot to another client in need. While we strive to be flexible and understanding of life's unexpected events, repeated last-minute cancellations or turning our crews away at the door after they have already driven heavy equipment to your property may result in a cancellation fee to cover our lost labor and fuel costs.
9. Limitation of Liability and Indemnification
To the fullest extent permitted by the applicable laws of the State of Minnesota, Primo Tree Experts, its owners, employees, contractors, and affiliates shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. This includes, but is not limited to, damages for loss of profits, loss of property value, or emotional distress, regardless of whether such damages were foreseeable.
Indemnification: By accepting these Terms and Conditions, you agree to indemnify, defend, and hold completely harmless Primo Tree Experts and its personnel from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from:
1. Your failure to secure the necessary permissions from neighbors for boundary-line tree work.
2. Your failure to properly mark and identify private underground utilities, dog fences, or sprinkler systems.
3. Any misrepresentation of property boundaries.
4. Your breach of any other responsibility outlined within this document.
Our total, aggregate liability for any direct damages arising from our negligence or failure to perform the agreed-upon services shall be strictly limited to the total amount you actually paid to Primo Tree Experts for the specific services that caused the alleged damage.
10. Governing Law, Jurisdiction, and Dispute Resolution
Because Primo Tree Experts is deeply rooted in the local community, all aspects of our business operations, contracts, and these Terms and Conditions are governed exclusively by the laws of the State of Minnesota, without regard to its conflict of law principles.
In the unlikely event that a dispute, disagreement, or claim arises out of our services or this agreement, both you and Primo Tree Experts agree to attempt to resolve the matter amicably through direct, good-faith negotiation. We pride ourselves on our customer service and will do everything reasonably within our power to ensure you are satisfied with our work. However, if a resolution cannot be reached through direct communication, you expressly agree that any subsequent legal action, lawsuit, or formal dispute resolution proceeding shall be filed and exclusively litigated in the state or federal courts located within the jurisdiction of Minnesota.
11. Severability and Entire Agreement
If any single provision, clause, or section of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that specific provision shall be severed from this document. The invalidity of that single clause shall not affect the validity, legality, or enforceability of the remaining provisions, which shall remain in full force and effect.
These Terms and Conditions, combined with your accepted free estimate and our comprehensive Privacy Policy, constitute the entire, complete, and exclusive agreement between you and Primo Tree Experts regarding our services. They supersede any prior or contemporaneous oral agreements, informal discussions, or email communications.
12. Contact and Communication
We believe in open, honest, and continuous communication. If you have any questions, concerns, or require clarification regarding any of the stipulations outlined in this Terms and Conditions document, we actively encourage you to reach out to our management team before authorizing work on your property. We are here to help you understand the process and ensure you feel completely comfortable with our partnership.
You can reach the Primo Tree Experts team through the following official channels:
Primo Tree Experts
Emergency & Direct Phone: 612-242-6936
Email: primotree6@gmail.com
Physical Address: 608 County Road D E, Minnesota
Website: https://www.primotreeexperts.net/
By continuing to use our website, requesting a quote, or hiring us to protect, prune, or remove the trees on your property, you officially acknowledge that you have read this entire document, understand your responsibilities as the property owner, and agree to the operational and legal boundaries that allow us to serve the Twin Cities area safely and effectively.